SERVICES
Techlion Solutions helps organizations of all sizes leverage data and cloud technologies to get closer to customers. We have many years of experience helping companies manage and generate insight from data to enable data-driven customer-centric business growth focused on customer acquisition, retention, and advocacy. Our technology projects fall into four distinct areas:
Data Strategy
Data & System Integration
Advanced Analytics
Customer Relationship Management
We use the following enterprise technologies in our implementations:
We provide multiple engagement models to fit your needs:
Assess and Recommend
Baseline implementation with handover & enablement
Full end-to-end implementation
Staff augmentation
OUR APPROACH
We can help at every phase of your development lifecycle:
Strategy & Planning
Formally define strategic vision, project objectives & scope, and project plan.
Discovery
Analyze current and future state, highlight high-value opportunities, and define detailed business requirements alongside business stakeholders.
Design
Business requirements are translated into functional and technical specifications that a development team can follow.
Build
Leverage best of breed technologies to implement data integration, sales, and marketing processes.
Test
Assist with test strategy, test-case creation, testing execution, and user acceptance testing.
Deploy
Help with release planning & staff training, release new solution or application, and provide production support.
DATA STRATEGY
To deliver the type of service customers have grown to expect where they expect it, organizations know that they need to adopt the latest technologies that leverage data and the power of cloud to be able to adapt to the ever-evolving needs of customers and stay competitive with innovative players entering the market. The hardest part is knowing where to start and how to roll out your technology landscape while keeping the business running.
We can help you gain clarity on your most important objectives and how to translate that into an iterative project roadmap that allows you to make incremental gains and improve your technology maturity with your customers in mind. Our approach is to define metrics, measure benchmarks, and constantly monitor those metrics as we help you rollout each incremental technological solution.
DATA & SYSTEM INTEGRATION
Many organizations have data silos that result from systems and business units that do not exchange data. This results in analytical and operational systems that do not have complete and accurate data which leads to inefficiencies and missed opportunities. Techlion Solutions builds smart data integration and quality solutions that makes the most important data available at the right time and place improving the effectiveness of your operations and decision making as well as creating a more connected experience for customers and employees.
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We have experience designing enterprise-level data integration and quality solutions across cloud and on-premise environments for a variety of use-cases including: Data Migrations, Application Modernization, Application Consolidation, Data Cataloging, Data Warehousing & Business Intelligence, Customer 360, and B2B Data Exchange.
We leverage the following best of breed technologies:​
Informatica Intelligent Cloud Service
Informatica B2B
Informatica PowerCenter
Informatica Enterprise Data Catalog
Informatica Data Quality
Azure Data Factory
ADVANCED ANALYTICS
To stay competitive in today’s world where data is growing exponentially, organizations must leverage the vast amount of data at their disposal to make intelligent decisions quickly. Many organizations may not be able to capitalize on the opportunity from data because they cannot quickly aggregate, analyze, and manage the most valuable data at their disposal and may not possess the data analytics maturity to be able to develop statistical models that generate advanced predictive insights in real-time.
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Techlion Solutions makes the most relevant data continuously available for analysis and extracts advanced actionable insights when you need it to enable your people and applications to make smart agile decisions that differentiate your business.
We believe that business-driven analytics initiatives are the ones most likely to succeed rather than ones that are driven just by a desire to modernize. We start by defining business use-cases that tie to strategic company goals. From the use-cases, we identify the data that is needed and where to find that data. We then implement data pipelines leveraging the latest cloud tools to bring your data into a cloud data warehouse or data lake. We can generate additional insights from data using descriptive/predictive analytics and machine learning for insights such as customer churn or product propensities. We can work with you to either operationalize the analytics into your existing applications for swift activation of insights or simply report insights in an intuitive way using popular visualization software such as PowerBI and Tableau. We can also provide self-service analytics solutions to increase the agility of your business analysts and data scientists.
We leverage the following best of breed technologies:
Microsoft Azure Synapse
Informatica PowerCenter
Microsoft Azure Data Factory
Informatica Data Quality
Microsoft Power BI
Informatica Enterprise Data Catalog
AWS Redshift
Informatica Enterprise Data Lake
Informatica Intelligent Cloud Services
Tableau
CUSTOMER RELATIONSHIP MANAGEMENT
As more and more customer experiences go digital, customer relationship management systems are more important than ever for interacting with customers at a large scale while preserving as much of the personalized experience as possible. There are many CRM systems to choose from so it is important to choose the one that best meets your needs, connect all of you systems to it, and design experiences that are effective for your unique business.
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Techlion Solutions can help you evaluate and select a CRM and marketing automation system that is right for you, and plan and implement the rollout of modern sales and marketing processes that move the needle on customer acquisition, retention, and satisfaction.
We start by truly understanding your business and its competitors and collaboratively defining the right high-touch and low-touch sales, customer service, and marketing experiences that bring you closer to your customers. Once functional requirements have been defined, we implement all the necessary frameworks to ensure the right data is captured into your system and can drive the most relevant and smart actions towards your customers. This may involve building integrations with your websites and other internal systems. Finally, we configure, test, and deploy your highest priority sales and marketing processes and ensure everything works smoothly. We then add additional processes and campaigns in an iterative fashion evolving the customer journey to become even more automated and smart but without overcommunicating with your customers. We believe in not overwhelming customers with too many messages but making every message count with its precision, relevancy, and personalization.
Our team also has experience implementing a customer data platform which helps use machine learning to provide real-time one-to-one interactions with customers. We can help you select or build customer data platform functionality or suggest a roadmap that will enable you to enhance your current systems to take advantage of the power of machine learning to reach your customers.
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We can also help you migrate from your old CRM system to the new one ensuring that the transition is seamless and has minimal impact on your day-to-day operations.
The technologies we have the most hands-on experience implementing the following technologies
Salesforce Sales Cloud
Hubspot Marketing Hub
Salesforce Marketing Cloud
Zoho CRM
Salesforce Pardot
Zeus CDP
Hubspot Sales Hub